Rock Bottom Golf (RBG) is a retail company that sells golf equipment in the United States. Many first-time customers have reported feeling skeptical about Rock Bottom Golf due to its particularly low pricing and somewhat sketchy website. These factors have led to questions about whether Rock Bottom Golf is a legitimate business or a scam.
Rock Bottom Golf is legitimate and is one of the biggest sellers of new and used golf equipment in the United States, but it’s not an authorized dealer. With an average rating of 4.41/5 stars from 772 reviews on Site Jabber, it is clear that RBG is a reputable company you can trust with your money.
In the rest of the article, I’ll tell you all you need to know about RBG, and how you can ensure you have the best experience shopping with them. Let’s get started.
Should You Shop at Rock Bottom Golf?
Rock Bottom Golf has you covered if you’re looking to buy clubs, bags, apparel, or any other equipment you need on the golf course. The company offers both used and new options at unbeatable prices, which is why customers are usually skeptical at first glance.
From online customer reviews, it’s noticeable that the company does a lot of things right, which makes them a favorite for many returning customers.
I’ll discuss some of the most notable positives.
Great Deals
Rock Bottom Golf is known for offering some of the best prices on golf equipment, which can be especially attractive to customers looking for high-quality products at a low cost. So great are their deals that most new customers think RBG is too good to be true.
Great Customer Service and User-Friendly Website
Many customers have reported positive experiences with Rock Bottom Golf’s customer service, citing helpful and friendly staff willing to go the extra mile to assist with any issues or questions.
Additionally, the Rock Bottom Golf website is user-friendly and easy to navigate, even for first-timers. It’s quick and easy for customers to find and purchase the products they are looking for.
Some customers, however, find the site a little too ‘bright and colorful,’ but RBG is yet to change this. If you don’t mind this, you shouldn’t have a problem using the site since it’s very easy to locate what you want on the interface.
Availability of a Physical Store
In 2021, Rock Bottom Golf opened a physical store at the Chili Country Club in Scottsville, allowing customers to shop in person. This is good for people that would like to avoid all the extra processes tangled with online purchases.
However, it’s worth noting that returns for online purchases can only be processed online and not at the physical store.
Comprehensive Return/Refund Policy And a 90-Day Performance Guarantee
Rock Bottom Golf offers a 90-day performance guarantee on all its products, giving customers peace of mind and the opportunity to return or exchange products that don’t meet their expectations.
Areas of Improvement
Despite the overwhelmingly positive customer feedback, Rock Bottom Golf has some areas they need to improve on for even better reviews, the main one being shipping.
Many customers have complained about the shipping process, with orders taking longer than usual to arrive. The company is also notorious for its lack of clear communication with the customers about delays.
However, Rock Bottom Golf has a comprehensive return and refund policy, which can provide some reassurance for customers who may be concerned about getting wrong orders or defective goods.
Conclusion
Overall, Rock Bottom Golf is a real business with a good name among its customers. While there may be some issues, particularly with the shipping of orders, other positives, such as the company’s great deals, quality products, and comprehensive return policy, make it a reliable option for golfers.